Ansapoint
Who is Ansapoint for?
Why carry out call centre design?
Using Microsoft Windows ®
Removing Ansapoint
File permissions
Navigating Ansapoint
Important notice
Copyright and use restrictions
Licensing requirements
Warranty
How to contact us
The Ansapoint database
What is a project?
Creating a new project
Renaming a project
Deleting a project
Project properties
What is a day?
Creating a new day
Duplicating a day
Renaming a day
Deleting a day
Performing calculations
Manually entering call volumes
Importing call volumes
Entering agent numbers
Calculating the results
The results summary
Adding a new interval
Removing an interval
Printing the results
Exporting to Excel
Displaying charts
Colour dialogue box
Example project
Menu commands
File menu
New
Rename
Delete
Properties
Print
Exit
Days menu
New
Duplicate
Rename
Delete
Auto analysis
Paste calls data
Export to Excel
Intervals menu
New
Delete
Cancel current entry
Calculate current interval
Calculate whole day
Tools menu
Summary panel
Project properties
Help menu
Help topics
Web site
About Ansapoint

(C) 1999 - 2014 Westbay Engineers Ltd.  All rights reserved.