Introduction to CC-Excel
Who is CC-Excel for?
Installing CC-Excel
Excel add-ins
Erlang traffic models
Important notice
Copyright and use restrictions
Licensing requirements
Warranty
How to contact us
Using CC-Excel
Using Excel functions
CC-Excel functions
Analytical intervals
Service level targets
Error values
Minimum agents
CC-Excel function reference
CCXLAgents()
CCXLCalls()
CCXLDuration()
CCXLASA()
CCXLQueue()
CCXLOccupancy()
CCXLAllBusy()
CCXLService()
CCXLLines()
Example workbook
Calculators
Ansapoint

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