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CCXLQueue()

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Purpose

 

This function estimates the average length of the queue of calls waiting to be presented to an agent.

 

 

Format

 

=CCXLQueue ( Agents , Calls , Duration )

 

 

Result

 

A positive integer or zero.

 

 

Arguments

 

Name

Description

Units

Limits

Agents

The number of agents answering inbound calls

(Unitless)

Between 0 and 10000 and more than the minimum agents required for stability.

Calls

The number of calls received in one hour

(Unitless)

Between 0 and 300000

Duration

The average length of the calls after they have been answered

Seconds

Between 1 and 3600