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CCXLAllBusy()

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Purpose

 

This function estimates the proportion of calls that will enter a queue because there are no agents available to answer them.

 

 

Format

 

=CCXLAllBusy ( Agents , Calls , Duration )

 

 

Result

 

A real number between 0 and 1, where 0 means no calls and 1 means all calls.  A cell displaying this result would usually be formatted as a percentage so that the percentage occupancy is shown.

 

 

Arguments

 

Name

Description

Units

Limits

Agents

The number of agents answering inbound calls

(Unitless)

Between 0 and 10000

Calls

The number of calls received in one hour

(Unitless)

Between 0 and 300000

Duration

The average length of the calls after they have been answered

Seconds

Between 1 and 3600