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In June total calls 38477,Answered 35174, Abandoned 3303,Avg speed of answered 27.93 and avg handle time is 240.SL% 8.58%. we need to meet SL 95% and Abandoned rate 2%?
What many staff I would required more and per shifts?
Saba,
Before I can provide you information on this, can you let me know what time these calls came in and how many days you do Operations?
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