Staffing for Quality Monitoring This topic has 0 replies, 1 voice, and was last updated 13 years, 10 months ago by JDavis. Viewing 1 post (of 1 total) Author Posts 5th January 2011 at 21:14 #18735 JDavisGuest Does anyone have information on a staff model for Call Quality Monitoring. We are looking at customer service monitoring and procedural monitoring Author Posts Viewing 1 post (of 1 total) The forum ‘Call center’ is closed to new topics and replies.