Service Level prediction This topic has 0 replies, 1 voice, and was last updated 14 years, 4 months ago by Amit. Viewing 1 post (of 1 total) Author Posts 1st July 2010 at 08:18 #18692 AmitGuest How do we calculate service level when my planned occupancy is more than 100%. Since it’s a limitation of addins. Author Posts Viewing 1 post (of 1 total) The forum ‘Call center’ is closed to new topics and replies.