Cost Per Incoming Call This topic has 0 replies, 1 voice, and was last updated 14 years, 4 months ago by Scott Clymer. Viewing 1 post (of 1 total) Author Posts 26th June 2010 at 00:39 #18690 Scott ClymerGuest All: I would like to try to benchmark our cost per incoming call for technical Customer Support. We are a software company supporting the SMB (small-medium Business) segment. I am looking for a fully loaded cost that include fixed and variable costs. Author Posts Viewing 1 post (of 1 total) The forum ‘Call center’ is closed to new topics and replies.