- This topic has 1 reply, 1 voice, and was last updated 16 years, 10 months ago by
.
Viewing 2 posts - 1 through 2 (of 2 total)
-
Posts
-
Hello,
Could you help me to find a formula that can calculate the Idle time(%) of given service level.
Example:
My serv. level is 80% in 50 sec, my Idle time is 9%.I use a tool called CC Modeler Lite.
You will see that as Service Level is set higher, the idle time is lower, because there are always callers queued, so agents have a steady stream of calls.
Google it and download the free version.
Your number posted is about right.
Viewing 2 posts - 1 through 2 (of 2 total)
- The forum ‘Call center’ is closed to new topics and replies.
