Hi Tony,
There are numerous call center in the UK/US who are outsourcing/ sub-letting their work to India call centers. It all depends the team that you hire. With a little bit of hand holding, the team in India show great results. I am currently working with various companies in the US/UK and they are quite happy with our performance, but it happened over the period of time. Should you have any queries, you can reach us on internet. Thanks, Afzal Haque
It can definitely work well. But why to India? You can even outsource your work to Kenya or any other country as long as you get the same productivity.
To be honest; you won’t get the same productivity as you do in the UK but when you look at your balance sheet on the end of the day; you will see you are doing much better by outsourcing it to a country like India.
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