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Service Level Prediction

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  • 4th August 2006 at 21:47 #17822
    kev mason
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    Hi All,

    I work within operations support in a bust customer contact centre.

    Can anybody advide if there is an online SL prediction calculator?

    Basically looking to input actual statistics which are (Call Work, Call Hold, Average Handle Time, Average Speed to Answer etc) and predict service level.

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