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Hello,
I am an HR Generalist for a call center. We are having a problem managing overtime. We have empolyees that routinely clock in early and late to receive additional pay.
Currently, our timekeeping system rounds to the quarter hour after 8 minutes.
I’m looking for guidance on other policies/procedures that might help us deal with this issue.
Thanks.
I suggest you to start defining shifts and ask your agents to follow the schedule. Over time is calculated on the basis of a need i.e. if we need an agent to come early or to stay late.
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