Home » Topics » Call center » Reporting Package – Nortel Option 11
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MSGuest
Can anyone recommend a powerful reporting package for my call centre. Our switch is a Nortel Option 11.
I have used Crystal Reports in the past and found it useful – is there anything else out there that talks to Symposium as well as CR?
Please provide recommendations & quick summary of the functionality.
Thank you
harshaGuest
crystal reports are best option otherwise u get reports from symposium and also u can use total view.
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