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rating methods for call centre agents

Viewing 3 posts - 1 through 3 (of 3 total)
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  • 16th February 2006 at 13:04 #17632
    sergiu
    Guest

    can anyone tell me about how to rate/evaluate a call center agent? i want to know about general skills, parameters to look for, something to use for choosing the right person.
    thank you

    17th February 2006 at 02:39 #17633
    Lalit Tyagi
    Guest

    Hello
    See to Rate agents the general parameter.
    1.communication Skill
    2.Selling Skill
    3.Agreesive ness(to sell anything)
    4.Polite
    5.Attitude
    6.Flexible with time

    These are few points which u can see in agents

    Regards
    Lalit Tyagi

    20th February 2006 at 21:26 #17634
    Sergiu
    Guest

    Salut
    Thank you for your answer.

    Regards,
    Sergiu

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