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help please

Viewing 7 posts - 1 through 7 (of 7 total)
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  • 22nd January 2006 at 13:59 #17520
    vyga
    Guest

    Hi All
    We are interested in starting a call center in a small town of northern india. I need your help in the following areas:-
    1.How many minimum seats would be needed to make the venture profitable. We plan to start with the lowest.
    2.Cost of setup etc…..
    3.List of equipment and services and their cost.
    4.Finding process.
    5.Most feasable process.
    6.Different registrations etc. to be made with different authorities.

    An early reply would be highly appereciated.

    Regards

    VYGA

    22nd January 2006 at 20:02 #17521
    lalit tyagi
    Guest

    Hello Vyga
    I need to know which part of northern india you will start call center.because lot of things is involved in it.We have to see if the feasibility of bandhwidth is there or not.Call center agents can be good.
    See rest thing we can do that i can suggest you also.
    we can assit you for that.
    regards
    lalit tyagi

    23rd January 2006 at 12:46 #17522
    ashishjain
    Guest

    Hi Lalit
    Thanks for your prompt reply.
    We are interested in starting in UTTARANCHAL. Waiting for your valuable response.

    Regards

    VYGA

    24th January 2006 at 09:14 #17523
    lalit tyagi
    Guest

    Hello Vyga
    As i have told you see it would require these things.
    1.computer
    2.Router
    3.Switch
    4.VOIP Box
    5.Bandwidth for Voice Packets According to seat
    6.Head Phone with dial Pad
    7.Server
    8.Dialler(software)

    These are the requirement for call center.If you calculate on avg.12 to 15 lakh cost you for setting up call center of 15 seats.Which include all these.
    Than if you will go for recurring cost that it wud be 2.50 $ per seat per hour.So recurring cost also you can check.
    But if you have good agents.YOu can make 700-800 $ per agent per seat per shift(of 8 hours).And recurrring cost would be 500 $ maximum.So business is profitable but it wud require more money and patience.
    Regards
    Lalit Tyagi

    25th January 2006 at 09:40 #17524
    VYGA
    Guest

    Hi Lalit
    Thanks for your reply.Can you also tell me
    1. How much does the dialer cost. 2.Also I have heard that a callcenter can work without a Dialer .
    3.The setup cost that you gave me is it for an inbound or an out bound setup.
    4. In the recurring cost part which process are you talking about.
    5.How to get a good process and how to check the credentials of the provider.
    Waiting for a prompt response.

    Regards
    VYGA

    26th January 2006 at 09:10 #17525
    lalit tyagi
    Guest

    Hello Vygya
    If you are talking about international call center it would require.
    people can say without dialler also you can run.Next to impposible you will face so many problem.Business provider wont not give you business easily.
    Dialler cost you (normal dialler) INR 25000 per seat.But i can help you on rental basis also for just INR 6500 per seat.
    But frankly speaking you should have good amount of money if you think about call center.
    The costing which i told you is general and applicable for all process.This is cost which is coming generally for each seat.
    Business we also provide.we also help call center for all things.
    we are alreday doing business with 4 centers
    So if you need our help just give us mail id.i will shoot you mail.
    Regards
    Lalit Tyagi

    26th January 2006 at 14:09 #17526
    ashishjain17rediffcom
    Guest

    Hi Lalit
    iam providing you the relevant details. Please read carefully.

    Regards

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