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  • 2nd November 2005 at 20:10 #17333
    Fawad Jafri
    Guest

    I am based in Karachi, Pakistan and want to setup my call center business, initially a moderate one and then expand by the passage of time. Can any one help me by providing answers to these questions?

    1. How much does it cost to start a call center on moderate level? and what can be the monthly expenses?

    2. What sort of companies should be my targeted audience and in which countires?

    3. What sort of earning should I expect on monthly basis?

    4. How many people should be having in my team and what should be their attributes (e.g. education, age, experience, language)?

    5. Who can help me setup my call center?

    6. What sort of legal formalities should I fulfil to start my business?

    28th December 2005 at 02:25 #17334
    Altaf
    Guest

    Hi Fawad,
    Welcome in Call Centers
    Here is your all the answers

    Answer #1
    Cost depends upon the Call carrier, what type of technology deployment you are doing? Coz the setup of Call Center design, Call Center network cost not diverges as much.

    Monthly cost major cost factors are
    1-Call Solution provider
    2-Internet Bandwidth
    3- Human Resource

    Ans#2
    In every operation which can be operate on the Phone.
    For Example
    Customer support
    Sales calls
    Marketing Calls
    Secretarial Jobs
    Order Bookings
    Flight inquiries

    For conclusion the target companies are Banks, Marketing Companies, IT Companies, Food Centers and all that type of Companies.

    Ans#3
    Good question
    Its all depend upon the Project which you are operating in your Call Center.
    2 major terms use in Call center
    Inbound and Outbound
    On Inbounds you get a Settle amount.
    On Outbound all depend upon agent sales Performance

    Ans# 4
    You are on the Startup Call Center and initially you have to start from Maximum 20 seats then gradually increase.
    Your team should have these members
    1-Call Center Consultant
    2-Network Expert
    2-Floor Manager
    3- Team leaders
    4-CSR’
    Qualification must be reputable university Graduate.

    Answer#5
    You have to concern with proper consultancy firm in your region. Like Spikes Technologies (www.spikestech.com) they are only only working on the Call center consultancy in your region and they can guide you all the aspect of Call Center.

    Ans#6
    So Simple
    1-Register your company in Pakistan
    2- Get register with PSEB (www.pseb.org.pk/)
    3- Apply for Call Center http://www.ptcl.com.pk/customer_care/forms/pseb_reg_form_call_centre.pdf
    further any information you required message me.

    Regards
    Altaf

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