Setting up a call center

choudhry sahib,
Are u Working for Super Peoples coz in ur each and every discussion you must mention above website.we have very bad experience with super people.Not commited,no support,miss managed and unprofessionl company.

Wali

Hi Wali!!! I do not work for Super people but the article “How to set up and successfully operate a call center in Pakistan” does provide vital information to people like me who wish to start call center business. My object is to draw attention of such people to this readily available material. I request you also to please go through this article as a matter of common interest. I am sure you will like the content. I am sorry if I hurt your feelings by referring to this article. Hey man!! cheer up, I never mentioned about Super people even a single time in so many postings I made in this respected forum.

Mr. Altaf has been very kind to give some very concrete steps necessary for any body wishing to establish call center in Pakistan. My comments on the figures given by Altaf are as under:

1) 1000 Sq Ft for 15 to 20 seats is on the lesser side. An ideal space for 15 to 20 seats should be not less than 2500 Sq Ft.
2) Cost of Rs. 1.5 to Rs. 1.8 million for a 15 to 20 seat is also on the lesser side. Keep in mind that it will cost you at least Rs. 0.1 million per seat for a very modest set up. A state of the art set up should cost much more.

Hi,
I am looking to set up a call centre in the UK.
I have no clue as how to go about it. i.e. monitoring staff, set up managing. If there is any information that can be provided, it would be much appreciated.
Thankyou.
Nadeem

Let me give you an idea about the whole thing. Establishing call centers of seats less than 24 is not an economically feasible preposition. But there are people who started with 6 seats off course with out much success because no large or medium sized company likes to outsource their work to small call centers. For you a 6 seater might be okay as you are planning to conduct marketing of your own product or services. But you must always keep in mind that a 24 seat unit is the smallest economically viable set up capable of surviving for some time. Even a 24 seater would die its own death in a year or so under its financial weight, if not extended to 48, 72 or 96 seats.
Coming to the set up, you need a proper place where the equipment will be housed. 1 small room for IT equipment, 1 large room for the work stations and 1 room for the administrative set up. A bath room and a kitchen are also required. 3 phase electric connection, at least 2 very dependable telephone lines from a good digital exchange. This entire set up should preferably be in close vicinity (within 1 kilometer radius) of the telephone exchange.
You need 7 good computers at least with 755 MHz, 256 K RAM. You will require 1 Voice Gateway Server (from any good company like Cisco or Linux), 1 switch with 8 ports to establish LAN, 7 Head phone sets, 1-800 USA number and good soft ware to control this call center from any IT solution company. Hooking up this equipment will require some cabling and ducting. Building should be air-conditioned.
Next comes the staffing. You will need a good IT person to run the equipment and a team of call center representatives to make the live calls. You will be required to train this team of CSR’s to serve your own purpose.

thanks for the information that is very heplful..

I’m interested on starting a call center in Pakistan if any body any experince or would like to give an advice about equipments what do i need and where i can buy them at reasonable cost greatly appreciated.
thanks
zafar