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web based calls

  • This topic has 0 replies, 1 voice, and was last updated 19 years ago by ads.
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  • 26th October 2005 at 08:55 #17303
    ads
    Guest

    Hi,
    I would be greatful if someone could help me with forecasting of WEB BASED calls where the users logs calls in helpline tool/IT service desk tools.

    eg: In a service desk environment when a user logs a call the call will be assigned to a particular engr and he attends the call. Its NOT A CALL CENTER but a service desk.
    Is there any way we can predict call forcasting for web based calls where engr updates through web!

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