Availability Calculation This topic has 1 reply, 1 voice, and was last updated 19 years, 4 months ago by Claudio. Viewing 2 posts - 1 through 2 (of 2 total) Author Posts 19th July 2005 at 08:57 #17143 MathewGuest Hi I need some help with Availability Calculation what is required? Thanks 20th July 2005 at 22:30 #17144 ClaudioGuest Maybe it isn´t as simple as i imagine, but i guess it will be something like this: Availability(%)=(Turn´s hours – busy time – ACW)x100/Turn´s hours Author Posts Viewing 2 posts - 1 through 2 (of 2 total) The forum ‘Call center’ is closed to new topics and replies.