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Call length training

Viewing 4 posts - 1 through 4 (of 4 total)
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  • 15th January 2005 at 22:13 #16717
    Bill B
    Guest

    Does anyone have ideas on how to solve excessive call length. About 5% of our advisers have call length aover 75% longer than average call lengths.

    Any help appreciated.

    Regards Bill

    17th January 2005 at 11:10 #16718
    Attn: Bill B
    Guest

    Hi,

    Just give them intense training on call handling & call leading skills.

    Good Luck & Best Regards,

    Aezad Ahmad.

    18th January 2005 at 09:21 #16719
    Chris Linden
    Guest

    Bill,

    Call monitoring should give you a valuable insight into the certain rep behaviours. The monitoring may identify training or knowledge gaps with the advisors that can be rectified with further training or call scripts for them to follow.

    Cheers,
    Chris

    18th January 2005 at 09:21 #16720
    Bill
    Guest

    Hi Aezad Ahmad.

    Wher can I get information regarding cal leading skills.

    Regards Bill

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