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SETTING UO A CALLCENTER

Viewing 4 posts - 1 through 4 (of 4 total)
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  • 1st July 2004 at 10:27 #16365
    RYALI VRK
    Guest

    Dear all,

    I am looking forward for technical supporton setting up a International callcenter in delhi with 300 seats immediately and 1000 seats in 6 months time.

    Pease come forward with tech proposals and vendors for setting up the same in VOIP.

    2nd July 2004 at 09:20 #16366
    Amogh V Pandit
    Guest

    There is two tech proposal you can go for .One is Cisco complete solution or Nortel complete solution.And then we have to decide on CRM like Concerto,Melita.Everything is depend on type of callcenter you will be having (Like Inbound/Outbound) and capabilities you are looking for .ALso solution also evolve with cost.Please let me know hoe can I post tech proposal out on the list?

    9th July 2004 at 09:09 #16367
    Harris Iqbal
    Guest

    Ryali Vrk

    I would not recommend such a large setup on VOIP. It would be much better if you thought of IPLC. I can recommend you some vendors.

    1. Promero
    2. EchoPass
    3. Five9
    4. TouchStar
    5. Cosmocom

    Regards
    – Harris

    13th July 2004 at 09:58 #16368
    GKM
    Guest

    If is tech support VOIP saves lot of operational expenses.

    Keep the In Bound Support on Voice Lines.

    Do you have specific project requirements ?

    Quality Man power is very very imp.
    Attrition rates are too high.
    You may not need and IPLC.

    GKM

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