call center in pakistan

Mr. Amjad H. Mehr, can u plz gimmme a complete costing. I am in USA right now and will visit PAksitan (Lahore in a month). I am interested to setup my own call center in Pakistan. Can you plz send complete details and costing for its setup and operations. Alos plz lemme know how cna u help me?, i mean wat will be your responsibilites and the charges u will take

[Moderator’s note: Any replies to this message will be considered commercial and the person posting is required to pay a small fee towards our marketing costs. Attempts to post free messages on this topic will be rejected.]

thanks junaid. that sounds cool, seems like there’s good profit margin in this industry. I’ll be back to india in a months time and hope to get started.
but for that i need to talk to some consultant. do u know one in india??
Also, what approximation of investment could we take in consideration, say , for a 10 seater?

hi again Junaid,
8 lac seems feasible. But u realise that there’s a lot of curiosities that a layman could have taking up such a venture. I’d appreciate if you sent me other comprehensive details at my friends id : complecated_heart@yahoo.com
Thanks a lot.
(also let all our conversations appear on this forum, it’s so helpful for all those are interested in the topic)
bye

It is interesting to see this place is transforming into a “hot-spot” for a constructive debate in the public domain.Certainly Pakistan and India both are geared to take giant leaps in the dynamic call-center industry. Many locals and foreigners are now promising to bring businesses from overseas. However the million dollar question remains are we back home fully prepared to implement solutions to maximise business potential- or we are just racing against each other trying to take lead – at least this is what I am gathering here. Point is not about starting a call center business because it sounds lucrative option but the question is how fast we can attract multinational companies to give us the chunk in order to meet the infrastructure and operating costs. Indeed few call-centers claiming to hit the jack-pot but what about others, are they having the same fate .Enterprising skills are extremely important element and that means having solid education and technical background together with pool of resources and obviously high level commercial and business expertise. We shouldn’t forget the key element of “demographics” when starting up a call center business as well. Call-center is a very sophisticated venture and requires total comimtment. Many of us wrongly anticipating as if it is like a a public call office or internet cafe which can be easily opened and then “put on sale” in classified news section, if not successful. Pakistanis /Indians with overseas background have competitive advantage because of their business contacts but they lack local expertise and vice versa. We specially as Pakistanis are good in following trends but avoid hard work and home work. We like to dream alot and keep dreaming about getting rich over-nite. On the other hand Indians always enter with commitment and “do or die” philosophy and thats why they definitely have temperament and now India is a “role-model” in IT industry. It is fascinating that many Pakistanis arguing here which city in particular offers more potential. We should always think alike and force our energies in developing unity and promoting and projecting Pakistan as one country. It is good that cities should compete in terms of taking excellence. Karachi is considered as the nerve center for Pakistan and Lahore is its heart. And this is a beautiful combination .

AOA
Hi, Friends

Last Month I took admission in a Call Center Training Programme being conducted by a costly and well known IT institution in Rawalpindi-Islamabad.

But till now there is no training being given and it looks that even our trainers who are well experienced CSRs of a well established call center in Islamabad dont know how to train or what to train.

So, any body being excited by this Call Center Bubble, Beware and Be Realistic.

Furqan,

This is not allowed by PTCL at the moment. Major companies obtain LD licenses, but that too is for outbound dialing. Inbound calling over VoIP (termed as termination) is strictly forbidden.

Shayan,

Quintums are good, cheap gateways for startup call centers. They may not be the “best” in the market, but certainly are worth their money’s worth.

Regards
– Harris

Quintums are the best all round gateways and almost the industry standard. netfix , net gear , mp gateways etc are the cheaper models.

please correct urself