Agents Costs This topic has 0 replies, 1 voice, and was last updated 20 years, 6 months ago by Simon Williamson. Viewing 1 post (of 1 total) Author Posts 28th May 2004 at 10:03 #16189 Simon WilliamsonGuest Does anybody know of a benchmark industry standard for calculating fully loaded agent costs? Or indeed what factors you may use in determining a fully loaded cost of an agent, perhaps per sq ft etc. Thanks in advance for any help. Simon Author Posts Viewing 1 post (of 1 total) The forum ‘Call center’ is closed to new topics and replies.