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The Formula to Calculate CallCenter

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  • 3rd March 2004 at 09:41 #16058
    cuongvd
    Guest

    Please show me the formula and principle to calculate the No. of Agents and Trunks of CallCenter System.

    Thanks and Best regards,
    Van Duc Cuong

    6th March 2004 at 10:47 #16059
    Saeed Qadri
    Guest

    Search on google for a formula called Erlang. Many different variations of erlang are used to determine the rostering. This data then can be used to predict ratios of trunks used.

    Hope it helps.

    PS: Where are you based out of ?

    Regards
    Saeed Qadri

    20th March 2004 at 10:37 #16060
    Joe
    Guest

    http://www.DiagnosticStrategies.com/traffic_modeling.htm

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