The Formula to Calculate CallCenter This topic has 2 replies, 1 voice, and was last updated 20 years, 9 months ago by Joe. Viewing 3 posts - 1 through 3 (of 3 total) Author Posts 3rd March 2004 at 09:41 #16058 cuongvdGuest Please show me the formula and principle to calculate the No. of Agents and Trunks of CallCenter System. Thanks and Best regards, Van Duc Cuong 6th March 2004 at 10:47 #16059 Saeed QadriGuest Search on google for a formula called Erlang. Many different variations of erlang are used to determine the rostering. This data then can be used to predict ratios of trunks used. Hope it helps. PS: Where are you based out of ? Regards Saeed Qadri 20th March 2004 at 10:37 #16060 JoeGuest http://www.DiagnosticStrategies.com/traffic_modeling.htm Author Posts Viewing 3 posts - 1 through 3 (of 3 total) The forum ‘Call center’ is closed to new topics and replies.