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operating procedures

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  • 2nd January 2004 at 10:16 #15882
    hongchilim
    Guest

    Hi,

    Anyone ever came across operating procedures/policies for a call center? Kindly provide me pointer. Thanks.

    regards, hongchilim

    16th February 2004 at 02:45 #15883
    barb
    Guest

    Did anyone answer you on this? I’m interested as well….

    16th February 2004 at 11:01 #15884
    Saeed Qadri
    Guest

    CIAC Course has some pointers on people management. The course itself is wonderful. SOPs can be derived from their courses.
    My 2 cents

    Regards
    Saeed Qadri

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