- This topic has 2 replies, 1 voice, and was last updated 18 years, 10 months ago by
.
Viewing 3 posts - 1 through 3 (of 3 total)
-
Posts
-
If any body can suggest some major issues which are a cause of concern in any growing call center.
For example:
*Agent Malpractices (Call blocking, Releasing, wrong transferring etc.)*Non Resolution: Customer not getting one time solution on his 1st call to the company
Hi,
Apart from these i would say “high iteration rates” is a concern.
Saeed QadriWhen call centers like to dance to client wishes ….thats bound to happen.
When incentives are based on AHT and surveys ….what do you expect.
Agents will reduce call time at the cost of not resolving the issue at hand…
Corporate Mantra
Blame games.
If the agents are taken care of ….there wont be any issues
S I M P L E
Viewing 3 posts - 1 through 3 (of 3 total)
- The forum ‘Call center’ is closed to new topics and replies.
