Call Center In Pakistan

Call centers in Pakistan are changing the whole picture. I am a university student in Florida. My fiancee’ just got a call rep job at an 8 seat Karachi Call Center making twice the amount of money she would normally get there. Less than salary expected in USA but excellent for Pakistan. The owner of the call center says he was inspired to do it after attending a Call Center seminar in January 2003 supervised by an American woman named Slay. His center started with just 2 seats and used 2 IP phones that had some feature where US callers called any of 8 USA gateway phone numbers and it rang at the call center. Now, they are using the Cisco ATA’s under the same Florida vendor. Change… two years ago, my parents wanted me to be a software engineer, but now they agree that a combination of marketing and systems science are what I need because I am also going to get into the call center business. Even if I have to start from scratch like my fiancee’s boss. It is great that there are ways for anyone with good work ethic, research skills, and networking skills can have this opportunity. Two years my parents would have laughed at me if I asked their blessing to pursue this.

Dear Saeed Qadri,

I read your comment in the ansa point forum where you have stated that you have USED and STILL use a Super Phone Unlimited for your call center.

I looked and looked but could not find you in our customer database.

Can you please tell me your customer number or super phone unlimited phone number,
SO i can look and see why you are unable to use us.

BTW, 2 calll centers in the same building that you are in are already very happy and have moved from Avaya to us and are very happy with Super Phone.

I am back in Karachi for a few days.

Rehan Ahmed
Super Phone.

Dear All & specially Mr. Rehan,

My dear This is a forum to build a confidence for pakistan Call center arena and not to demoralise people. Please for God sake don’t make these type of comments again from which you may be indirectly effect the upcomming biz in pakistan. Its my humble Request to you.
Plus we are also running 2 call centers in Lahore and are enjoying the work. and Also our clients are happy from us. So this is wrong that you should do all biz on cash. bxoz good and bad people are always there at all places. Infact the Ratio of Credit card scams is the most in INDIA, INDONESIA, PHILIPINES etc.
As far as Pakistan is concerned most of our people don’t have enough time to do these type of fraudulent cases as they can hardly fulfill there daily needs. And also they are much consious about being World’s No. 1 NATION in Information Technology Field.

Hope to hear from all my other country Men about this comment I’ve passed. GOOD LUCK and have a nice time.
Best Regards,
Ch. Naveed Zafar.

Dear All and Ch Zafar,

I have no intention of de-moralizing ANY ONE with Pakistan, i would be the LAST person to do that.

I am the one who sponsored distribution of 25000 books of the “How to Start call center business in Pakistan” In ITCN Expo. I am the one who innitiated Pakistancallcenters.com and http://www.Callcenters.org , Internationalcallcenters.net and as for Positive, there are 2 people who have done bad with Super Phone Payments, but there are 12 other call centers who are very good in timely on there payments, and are very very happy with the service we offer them.

Again i apologize to any one who has took this in a negitive way, how ever it was disappointing to read bad comments about our product by some one who has never even used it.

Rehan

Every one,

All I have to say is that the industry is BIGGER than a single product.

Good luck to every one who is in this young industry in Pakistan.

PS:- Rehan I have responded to your comments in email.

Regards
Saeed Qadri

Dear Rehan Sb. and all,

Thanks for correcting the point of misunderstanding. I am happy that people are more positive towards work.

Regarding Call Centers and any other forms of Outsourcing work we are doing work with uk/us clients and doing it well.
Regards,
Ch. Naveed Zafar.

Hi All,

I am an IT professional here in US and call center business seems a very good business linking up USA and PAkistan. Can anyone guide me how I can start one in Islamabad. What would be the safest approach in starting small, and gradually growing. I have read the book thuroughly.

http://www.pakistancallcenters.com/howto/

Is voice over IP the way to start? How can I find offshorable business, or a small project to start off? I work in New York /New Jersey vicinity.

Dear Saeed,

Thanks for the advice.

Are there more resources, I can read up, specially in context of Pakistan for the areas you mentioned i.e. operations, technology setup, bandwith, LD, co-location, business development, marketing and HR.

The american lady, who wrote the book made it look very easy to get started. Is superphone with DSL a good way to start a small business (e.g. a personal offshore secretary). Does one need special permission from PTCL to use Superphone i.e. VOIP?

I wish there is more information and guidance available on this subject. I would appreciate any good pointers and people.

Are there sample templates available for a business plan for Call Centers. I was wondering if someone could share one (maybe just a skeleton). Is there any case study I can follow?

My father is also based in Islamabad and would be very supportive of such a project, plus he is accustomed to internet and technology.

Is there any call center for whom I can act as the front end in USA to gather business? I would love to learn a new trade, and get started off. I am always ready to learn! And am based in NJ/NY and would eaferly look for guidance.