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Abandoned Call Back %

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  • 15th August 2003 at 17:20 #15507
    Todd Brown
    Guest

    I need some statistical analysis for the % of customers that abandon and result in a call back. Any links or industry standards?

    16th August 2003 at 10:14 #15508
    Johnson Pettigrew
    Guest

    Todd,
    Based on studies we contracted from JDW Partners Inc., we apply a factor of roughly 54% recontacts on abandonded generic customer service oriented calls. Thanks

    Johnson

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