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Hi there, need to know what COPC is for a call center and how does it work. I do know that it is some form of certification but just how recognized is it and what kind of value will it bring to the center?
Dear Sunil,
Customer Operations Performance Center Inc is the organization which promotes this certification for call center industry. It is well recognized within call center industry worldwide. You can get all the information on http://www.copc.com.
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