Call Centre Set Up Details

To: Mr. Lokesh Kumar

I understood that I have to get work from outside countries but how can I get potential clients, are they the one who will provide for the software that I have to use for their system.I hope I can get the actual income per computer per hour

thanks

To: Lokesh

Let me rephrase my questions regarding clients. What is the best way to contact a key business partner to handle their Call Center? I’m thinking of basing my CC on handling customer service calls. I’m still looking around for potential partners here in the US. I work for a major company and we do have a call center that takes orders and other customer service related calls. It’s not a stand-alone call center. After reviewing my business plan, I think I wouyld need to invest at least $100K to get the business started. Is my estimate too much?

Thanks
Gabe

Dear,
Mr. Gabe
In one of Previous article you had mentioned that you had worked with one of the CC in IT department, but still you are asking me about CC setup details.
Well I don’t have any problem to explain the things to you as well. I had already answered few of your questions like how much cost you are reqired to setup 40-50 seater CC.
Anyways now i am coming to your latest article in which you asked. You wants to spend your 100k $ in India or in US or somewhere else, be clear, but don’t think that its too much,. You will get the same return on investment(ROI).The best way of contacting a key business partner is that you need to prove that you are making genuine business deals, you needs to prove you integrity.
Lokesh Kumar
India

To Lokesh:

Yes, I have worked for a company with CC, but like I said I have worked onthe IT side. I did alot of the custom built applications for my company, not necessarily for the call centers folks. Although, we do have a cc department, I haven’t done any cc related work. All I know about my current employer’s CC are the hardware, software and network we’re using. I don’t know anything about the start up cost of anything related to starting a business. I’m more of a technical person than a business person.

I’m located in the US but planning on starting this business in the Philippines, like Jefrey.
Is your company licensed in the US? Do we need to be a US licensed business to partner up with a US based companies? Do we need to set-up a remote office in the US?
I will be a partner for the business we’re starting. The only thing my business partners and I are waiting for is getting a key business partners.

Thanks
Gabe

Hello Lokesh:

Thanks for your reply. My associate Sankar did not have a userid and tried to use mine which automatically places my signature and hence the confusion. Apologies for the same. I am paying the small fee associated to get in touch with you / be contacted by you. Looking forward to working with you.

Best Regards,
Pete.

Note: All the future communications will be held by my associate.

Dear Lokesh,
Hi ! I’ve bean reading the suggestions u’ve been posting on the forum.It seems u can be of some help to us.
We r wishing to set up a call center in one of the cities uttar pradesh india n thus we wish to know all the details such as how much would it cost to open up a say 30 seater callcenter n how to get in touch with those people who can get business for us,r there any marketing agents who do this job of getting business n finalising the deals on our behalf.
Thanx!

I looking into setting up a CC in India, I need some information:

1- what are the list of Hardware and Software invetory needed per agent.

2- what are the over heads: VOIP Gateway, interntal Phone system, Wages or saleries.

3- Legality to setup the business
4- turn key bottom line formula per agent.

5- Is there a business that will take care of generating sales and bring account, as selling my services to Global companies.

Hoping to get a response as soom as possible

I am trying to setup a Call Center in Lahore, Pakistan for scandinavian and UK business. As I do not have any experience with setting up a call center please someone help out. I am planning to start with around 30 seat cc.I need to know if VOIP is the best choice, what software/ hardware is required. Also what connectivity will be required.