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Maximum Seating Utilization

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  • 16th October 2002 at 18:54 #14003
    Evry
    Guest

    Hello Evryone,

    I am looking for a simple formula to calculate the maximum number of agents that can be seated in a call center based on: Shift Length, Hours of Operations, Number seats , etc…

    I have created a spreadsheet and my own formulas to do this, but i am looking to cross check my numbers and logic with any other ways of doing this that may already exist exist.

    Any input would be greatly appreciated.

    Thanks

    20th August 2003 at 11:17 #14004
    Tom
    Guest

    I am having to to the same sort of thing for my boss, i would love any spreadsheets or info you could provide you can reach me at

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