Training-Accent

Hi,
I am Mohan,35 Yrs, having 13 years of experience in HR&Administration.
My last assignment was with an International NGO in Africa (Algeria,Morocco,Ethiopia,Kenya,
Malawi,Angola)
Having returned home to India, i presently work with an international call center at ITPL,Bangalore as a Senior Quality Assurance Associate.But, i am keen on developing myself in the field of Employee Training & Development with special regard to (in order of priority) :-
> Accent Training
> Customer Service

Pl advise.

MohanP