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Anyone out there have any information on the average success/failure rate of answer detection by an ACD or Predictive dialer doing outbound dialing? We use an Aspect ACD with a Divine (formerly Eshare) predictive dialer. We are noticing our agents are getting sent about 13% of the answering machines. This seems like a high number to be getting past our answer detection which is supposed to handle detecting and dispositioning all answering machines for us, however we do not know what the standard is…
Any insight into what other centers are experiencing is appreciated. Thanks!
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