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Call center in Brazil

Viewing 8 posts - 1 through 8 (of 8 total)
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  • 26th June 2002 at 09:37 #13496
    ricardo silveira
    Guest

    I need to receive more information about setting up a call center in Brazil to receive international calls from US/Europe/Canada…

    28th June 2002 at 09:13 #13497
    adi
    Guest

    Hi,
    What type of call center you want to set up?
    vOICE BASED/WEB BASED?
    TECH OR NON TECHICNAL?

    LEMME KNOW
    -ADI

    28th June 2002 at 10:52 #13498
    Manoj Kumar Matai
    Guest

    Ricardo, I can provide all these details. Please publish your contact in order for me to do so.

    Thanks,

    29th June 2002 at 14:12 #13499
    Palani Balasundaram
    Guest

    Hello Ricardo,
    I would be pleased in giving you out the details about settingup a call center in Brazil.
    What is the kind of Call Center that you are planing to setup?
    Is it Inbound call center or OUtgoing call center?
    Can you further elaborate on your ideas, which should help us all to give you a much better support.

    29th June 2002 at 16:23 #13500
    hello Ricardo
    Guest

    do u have confirmed order in hand for CC.
    then we are definately cost effective to you
    being your consultant.
    we are running Reliance infocom CC
    in mumbai .
    you can contact me for cost effective & Honest
    advice

    29th June 2002 at 23:07 #13501
    Ricardo
    Guest

    I want people to be able to call a 800 number from US/Canada/Europe. The toll free number would be in US format 1-800-xxx-xxxx and have their calls terminated in Brazil or in US in a rotating system (one call to US, one call to Brazil)..Or to be able to manage by time/caller territory and address to either the call center in US or Brazil.

    I hope it’s helpful.

    Ricardo Silveira

    1st July 2002 at 09:09 #13502
    Manoj Kumar Matai
    Guest

    Ricardo,

    You would need to setup a small switch in the US, where all inbound calls (to the US and Brazil call centers) will be switched from. This switch can send calls to the US call center or Brazil call center based on certain programming like alternate call ids/call sequence, caller id/zone id, time of day and/or day of the week.

    Thereafter you may send the call to Brazil over a public international call (buy minutes in bulk to get a good rate) or leae a private link to your facility in Brazil. In case of latter you would need to compress the voice bandwidth using a Multiplexer (Nortel/Cisco/Alcatel etc).

    You can also leaes a public frame relay connection which works like a private link at a per call or per port charge, though I am not sure which operator provides that service between the US and Brazil.

    Hope that answers a few questions. More questions? Write again..

    Cheers, manoj

    2nd July 2002 at 09:41 #13504
    Manoj Kumar Matai
    Guest

    Good info James, we may have ITFS requirements in near future. I am sending you an email with my contacts separately.

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