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Call Centers In India

  • This topic has 54 replies, 1 voice, and was last updated 18 years ago by mihyr.
Viewing 15 posts - 16 through 30 (of 55 total)
1 2 3 4
  • Author
    Posts
  • 9th July 2002 at 15:53 #13385
    uppchunk
    Guest

    5000 sq ft for 48 seater cc will be congested if you also providing canteen/refreshment room,different cabins , conference/training room and other facilities.

    5th October 2002 at 12:11 #13386
    suren
    Guest

    hi vishal,
    i am interested in reading a technical comparison between competing products\ available in the market for a 48 channel voice logging system for public services applications viz complaint centres.
    can you suggest any sources for this information.
    regards
    jandial

    7th October 2002 at 09:13 #13387
    Hemant Gupta
    Guest

    Hi Vishal,

    Can i have ur contact.

    7th October 2002 at 09:14 #13388
    jandial
    Guest

    hi vishal,
    i am interested in reading a technical comparison between competing products\ available in the market for a 48 channel voice logging system for public services applications viz complaint centres.
    can you suggest any sources for this information.
    regards
    jandial

    10th October 2002 at 09:27 #13389
    Ed Harding
    Guest

    Hi Vishal,
    I have 2 questions you may have knowledge about.
    1) I am trying to optimize a predictive dialer with 20 agents and 2 trunks. Can you specify some parameters and logic I can use in setting up my dialer parameters.
    2) I need to get Access output reports from a dialer system.
    Is there a reference article I can view?
    Thank you.
    Ed

    23rd October 2002 at 12:24 #13390
    M.Altaf
    Guest

    Dear Vishal Jhamb,

    I would like to know few points about Call Centre business.

    Information is requested to you assuming Call centre will be in India,

    1- Registration process for Indian Organisation (opening call centre in India), in U.S., Is there any special criteria or legal formalities for Call Centres business opening Offshore.
    2- Marketing options & strategies for getting U.S Customers
    3- SLA’s signing with U.S Customers.

    Thanks for your support.

    8th December 2002 at 12:45 #13391
    Ashes
    Guest

    Hey Vishal,

    I need some information regarding HR Policies & Practices In a Call Centers. Problems Faced by HR & There solutions.

    Thanx

    8th December 2002 at 16:04 #13392
    Manirangan
    Guest

    Hi Vishal,
    You seem to be very popluar guy, and why not with abundant knowledge and experiece.I have actaully a order for 5 seat telemarketing,though i know its very small number,

    Calls have to be made from India to prospective cleints in US, I wanted to know if this number is actually vaible to do business in callcenter, my US contact sasy he will increase it to 20 in 6 months,

    what do you suggest, i have to sep up a call center for telemarketing for 5 seat, what would the investment and ROI, or is it vaible to do it,

    any body pls. give me some information,

    regards
    manirangan

    21st December 2002 at 15:41 #13393
    Murali Mohan
    Guest

    Hi all

    I am looking for call centers who are interested to lease out about 20 seats to me instantly in Gurgaon. Guide me if any one has spare capacity. I would deploy my own manpower and will pay monthly lease/rent.

    Thanks in anticipation

    24th December 2002 at 13:11 #13394
    5 seat call centre
    Guest

    We are planning to setup a small inhouse call centre in Baroda to receive calls from our parent company in UK.

    Any chances of getting some pointers to information/references?

    Eg Products used for such small call centres..

    It would be both incoming, outgoing and web enabled services centre.

    17th January 2003 at 09:01 #13395
    pankaj garg
    Guest

    Hi Vishal,
    I chanced to go thru the great information that you have been providing to this forum.
    Congrats!! for the good work

    17th January 2003 at 22:28 #13396
    coops
    Guest

    Hi Manirangan:
    We could work out a JV for your project. Please contact with your contact details .

    Cooper

    18th January 2003 at 11:13 #13397
    Sameer Aali
    Guest

    I am working i a Cochin based call center.Right now ours is an international call center.
    we would like to go into the domestic market also.
    What all additional modification that we would have to do?
    we are planning for a 30 seat one in a floor above our existing international call center..what modifications required???
    i wanted to know all the hardware issues such as the networking..routers…mux…
    what about the licence issue…whome should i apply to…..??
    and also about the Tollfree no.
    how can i get it..whome should i apply?how much time will it take??
    kindly sent me the details

    Thanks
    Sameer Aali

    19th January 2003 at 13:16 #13398
    pankaj garg
    Guest

    Hi
    any one wanting to set up 5 seats inbound/ outbound call center, can easily do so using VoIP technology. Mostly such call centers are set up to try out the waters and thereafter they grow substantially.

    We have already set up many such international c centers for both Indian and overseas clients all over India,ranging from 8 seats to 24 seats.Some of these are now up scaling to 48 seats plus.

    They can be set up at a cost which is substantially lower then the TDM (IPLC) based call centers.
    You can ask me specific questions and I will provide you with correct information

    20th January 2003 at 09:35 #13399
    Rakesh Sarin
    Guest

    Hi Pankaj,

    To begin with, is QoS good with Internet or does one necessarily need IPLC?

    Any CTI’s available with Lotus Notes as CRM?

    Licensing requirements with DoT and their contact details(if forum permits to display them).

    If possible, your contact details(if forum permits)

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Viewing 15 posts - 16 through 30 (of 55 total)
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