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Consultants for setting up call centers

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  • 19th June 2002 at 09:07 #13294
    Sudhir
    Guest

    We are looking at setting up a 60 seater voice based inbound/outbound call center in Bombay. Can somebody help me in giving me the list of top consultants who can do the job.

    19th June 2002 at 10:28 #13295
    neelchakra
    Guest

    hi sudhir,
    I am sure i can help you,for that i need more information about your project.
    i do have some good proposals for you.
    regards

    19th June 2002 at 10:28 #13296
    neeraj
    Guest

    hi Sudhir,
    I have been dealing with consulting people on Call Centers right from providing them with Turnkey Solution to business offloading and then providing them with support on the same.
    I would like to know:
    What type of call center are you planning to set up,
    1)Domestic
    2)international

    What type of technology would be used in the call center :
    1)switch based
    2)server based

    what is the kind of investment you are looking for?

    21st June 2002 at 17:30 #13297
    neelchakra
    Guest

    Hello sudhir,
    Neeraj is right, you should first decide what type of call center you want to start.
    niladri

    21st June 2002 at 20:21 #13298
    Vishal Jhamb
    Guest

    The cost of setting up a state of an art Facility in India ( On Rent ) with Minimum 48 Seats ( 2 T1\’s ) is approx 6 Lacs INR Per Seat ( End to End ) with a moderate technology blend and 2 Months working Capital in place.

    Vishal Jhamb

    22nd June 2002 at 20:36 #13299
    Vishal Jhamb
    Guest

    The cost of setting up a state of an art Facility in India ( On Rent ) with Minimum 48 Seats ( 2 T1’s ) is approx 6 Lacs INR Per Seat ( End to End ) with a moderate technology blend and 2 Months working Capital in place.

    The information required is the following:
    General salaries of people in a Call Center:
    . Agent 8000 – 14000 P.M
    . Team Leader 15000 – 20000

    . Supervisor 25000 – 35000 P.M

    . Contact Center Manager 35000 – 50000 P.M

    . IT support ( Facility Management is usually available for 4-5000 US $ P.M

    . Trainer 30000 – 40000 P.M

    . Project Manager 30000 P.M ( Usually Campaign Manager )

    . HR person 20000 – 30000 P.M

    . Financial person ( Sr, Manager ) 30000-35000 P.M

    . Clerical 12 – 15000 P.M

    . Sales ( BDM ) 30 – 40000 P.M

    All figures are Ball park + Pick up and Drop & Food on shift

    . Churn rate per year 20% P.M

    Vishal Jhamb

    23rd June 2002 at 10:26 #13300
    Mohsin
    Guest

    Hi Vishal & Neelchakra,

    Can u help me in setting up a call center in Hyderabad.

    24th June 2002 at 09:27 #13301
    Vishal Jhamb
    Guest

    Hyderabad is an excellent place for setting web based Call center. Voice centers are in a mess in Hyd. Strong regional accent perhaps. GE is there though and doing fine, but back office and lowest voice interaction desks are best suited for HYD.

    25th June 2002 at 16:32 #13302
    neelchakra
    Guest

    i agree with vishal.
    niiladri

    1st July 2002 at 09:11 #13303
    Dinesh
    Guest

    You need a Licence in the first place to start a call centre in India, which is issued by DOT New Delhi.

    3rd August 2002 at 23:36 #13304
    Abhijeet
    Guest

    I wish to set up a call center in Pune , Maharashtra. I wish to know who can help me in setting up this project, that is consultants, or those person who will work on turnkey basis.

    4th August 2002 at 01:17 #13305
    mahesh
    Guest

    Hi abhijit ,
    Please give me more detail to work out your case.

    5th August 2002 at 08:33 #13306
    Abhijeet
    Guest

    hi mahesh,

    what type of details you want?

    9th September 2002 at 10:33 #13308
    Ramprasad
    Guest

    Hello

    I want have a client in Middle East interested in outsourcing call center facility in India.I am in IT Services business. Can anyone help me by giving indicative rates.

    10th September 2002 at 09:13 #13309
    raghavan
    Guest

    hello sir,

    Iam working has a chief executive in a mnc concern.Our company has decided to start a call centre.We r really sound in finance but we dont have the projects to starta call centre.We dont know whome to contact for getting a project for callcentre and we would also like to havea help for setting a fullcall caentre infrastructure etc..

    I would like to get all the details abt starting a call centre and and also the name of concern which is giving me the projects.pls help us to start call centre with anyone of ur help.

    signing off,
    Raghavan.

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