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Call Center Setup Information

Viewing 11 posts - 1 through 11 (of 11 total)
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  • 17th June 2002 at 17:17 #13282
    K Hickey
    Guest

    Hello Everyone,

    I am currently working with several partners in the US to write a business plan that includes the construction of a call center.

    I have researched online, and so far this site has been the most informative. Thanks for all the contributions everyone!

    I need to know who to contact or where to look for information on componets needed to construct a call center. As of right now we are looking at no more than 25 seats at a location somewhere in the USA. Construction will not include cost of building usage. I’m more interested in hardwear and software needed for inital startup.

    I have looked into the possibilities of outsoursing the work, however my partners are insistent on information on the actual construction of the call center.

    Any information or direction would be greatly appreciated.

    Thanks Much,

    K Hickey

    17th June 2002 at 21:45 #13283
    mishrtap@yahoo.com
    Guest

    Interact with me and I will give all the details.
    Thanks

    18th June 2002 at 10:30 #13284
    Gireesh
    Guest

    Are you Interested in Gulf… then contact me…

    18th June 2002 at 14:23 #13285
    Manoj Kumar Matai
    Guest

    Mr. Hickey, this is a ballpark estimate…

    Servers

    Network – US$ 3000
    E Mail – US$ 2000
    Datbase – US$ 3000
    Application/CTI – US$ 1500

    Desktop – US$ 800 per desktop

    Call center solution(incl ACD, phones, Dialer, logger) – US$ 2500 per agent position.
    Incl US$ 1000 per agent position if you want to include multimedia services like email management, co-browsing & fax etc.

    Cabling (voice and data) – US$ 250 per position.

    18th June 2002 at 22:29 #13286
    neelchakra@yahoo.com
    Guest

    hi hickey,
    what type of callcenter do you want to open?

    19th June 2002 at 09:04 #13287
    neelchakra
    Guest

    hi manoj you gave very broadly breakup estimates.
    there is much to invest on premises,furniture etc
    neelchakra

    26th June 2002 at 22:59 #13288
    K Hickey
    Guest

    Neel,

    I am looking to open a center that will be taking inbound calls for an e-learning company. As stated above, there will be about 25 seats in the beginning, with the option to expand.

    Hope this helps, if not let me know.

    K Hickey

    27th June 2002 at 09:02 #13289
    Manoj
    Guest

    Neel, if you read above you will find that Hickey requires estimates only for hardwrae and software and not for internals/furniture/premises etc.

    27th June 2002 at 20:05 #13290
    Vishal Jhamb
    Guest

    Hi All,
    If U need any assistance for the Campaigns pls contact me. You can ask any big Call center around you or see signjobs.
    Vishal Jhamb

    29th June 2002 at 16:23 #13291
    BHAVESH SHAH
    Guest

    mR. MANOJ, YOUR COSTING $2500 PER AGENT , IS TRUE, DOES EVERYONE
    ALL OPERATOR REQUIRES ACD ETC.?
    WHAT ABOUT T1/E1 LINE COST POINT TO POINT.
    THAT COSTING IS VERY HUGE.
    LIC. CHARGE , SALARY?
    TRAINING ETC.
    CAN ANYONE SHOW ME PERFECT IDEAL
    PROFITABLE MODEL?

    29th June 2002 at 20:24 #13292
    neelchakra
    Guest

    Hello Bhavesh,
    ACD is used for inbound operation.
    cost of communication lines will depened on location and call center model of your choice.
    Salary are competetitive and again depends where you want to start call center.
    Training of agents varies from 10k to 20k per agent for full course.
    regs,
    niladri.

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