Yes there are Call centers ( 2 that I know of ) which are specialising in back office of major HR companies in USA. These 2 are web integrated voice support centers with 24 Seats each floor.
What we are looking at is if any back ofice HR work – lets say payroll processing, employee grievance handling or any questions w.r.t employe personnel policies and benefits are being sourced by any company?
What research on job analysis in call centres in india are you doing ???
Pls let me know, Maybe I can help. I’m in touch with a leading HR sourcing company in Delhi
Vishal Jhamb
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