Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Acquiring Call Center

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • 18th April 2002 at 10:06 #12610
    Menon
    Guest

    We are in negotiations for acquiring an existing call center. What are the key things that we should be looking out for ? Is there any source on the net that provides some kind of a checklist for evaluating call centers for acquisition or takeover ? Please advise. Thanks, Menon

    19th April 2002 at 09:04 #12611
    Vinay Talwar
    Guest

    Hi,

    I have been associated with a number of acquisitions and based on
    my experience a representative list of Checklists that you could
    create should cover the following :

    1. Corporate
    2. Business
    3. Personnel
    4. Legal
    5. Financial
    6. Loans & Borrowings
    7. Technology & Carrier
    8. Contractual
    9. Regulatory

    Hope this helps.

    Regards
    Vinay Talwar

    19th April 2002 at 09:35 #12612
    Menon
    Guest

    Hi Vinay Thanks for the inputs. Would appreciate if you could be more specific in terms of what technical details we should look out for…. This is an In bound call center, so what are the technical things we should ask for ? Things like IPLC etc, don’t make much sense to me, Is there any site which can help me in gaining this knowledge ? Thanks in advance.

    MENON

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)
  • The forum ‘Call center’ is closed to new topics and replies.