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Call Centre Busy & Non-Busy Hrs Measure

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  • 12th March 2002 at 09:09 #12369
    Henry Tan
    Guest

    Dear All,

    I like some advice as to the correct method or criteria in determining busy hours and non-busy hours in a call centre.

    Can anyone help?
    How are you guys measuring service level for busy hours and non-busy hours?

    Regards,
    Henry
    Malaysia

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