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Hi,
How many outbound calls should be made by a agent per hour??. Can anyone give me the approximate number of calls.Arul, you should really set your own target as most companys outbound scripts will be different. The script should be timed, maybe with a few test calls. With this average you could divide this time (including your predicted idle time) by the staffed time (taking into account all shrinkages) per hour, to give you a target number of calls per hour, and depending on your tastes, a small amount of contingency should be built in.
hope this helps
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