Average Waiting Time This topic has 0 replies, 1 voice, and was last updated 22 years, 10 months ago by AC Ferreira. Viewing 1 post (of 1 total) Author Posts 23rd January 2002 at 16:37 #11980 AC FerreiraGuest I work at a help-desk with average conversation time of 10 minutes and would like to know which would be an acceptable waiting time for callers Author Posts Viewing 1 post (of 1 total) The forum ‘Call center’ is closed to new topics and replies.