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A Question About Voice Enabling IVR

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  • 27th December 2001 at 16:01 #11911
    Art
    Guest

    Greetings,

    I’ve been tasked with researching the benefits of voice enabling (speech recognition) our IVR. We are interested in others experiences with this technology, i.e. does it actually allow callers to complete calls in the IVR that had required an agent previously, and if so what is the approximate increase in the IVR completion rate after voice enabling? If anybody out there has any experiences with this, II would really like a chance to discuss it with them.

    Thanks in advance,
    Art

    7th January 2002 at 22:15 #11912
    k goodier
    Guest

    I suggest that you review the Patented inventions of InterVoice Brite on this topic. They are freely readable at the US Patent office site.

    http://patft.uspto.gov/netahtml/search-bool.html

    7th December 2002 at 20:22 #11913
    Chakra
    Guest

    Mr. Art
    What was the outcome of your research on “voicifying” the IVR system. Could you please share your opinions/observations.

    Thanks

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