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IVR feature functionality

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  • 14th December 2001 at 15:34 #11906
    mark
    Guest

    can anyone suggest where I might find a reasonable complete list of the features that IVR systems provide.

    15th December 2001 at 06:02 #11907
    Vineet
    Guest

    I am not sure what IVR you are using. Different IVR companies provide different functionalities. Basic functionalites should be scripting, call routing based on prompt selection to a DID, sometimes a hold pattern.

    I hope this helps

    17th December 2001 at 08:20 #11908
    Jay
    Guest

    Features that IVR systems provide.

    Online surveys and testing
    Order entry and status reporting
    Insurance benefits eligibility and enrollment
    Patient compliance monitoring
    Fuel inventory management
    Patient scheduling and tracking
    Corporate call centers

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