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Hello I need to know if you know anything abaot a software for generete staffings
GO FOR BLUE PUMPKIN
Depending on the size and scope of your call-centre you might not need a software solution.
It is worth taking a long, careful look at what exactly you need before embarking on a potentially long and expensive implementation.
If you would like some more background information you can contact me on +31-628785034
Best wishes,
Adriaan Baston
There are some erlang calculators on the web for free of course. As well as some more sophisticated software that employs neural net technology and artificial intelligence. I agree with last response. Carefully determine cost to manually schedule-usually some increasing number of agents and/or shift flrxibility or value of each call will allow you to calculate your need ( manual vs automation)
regards
Thorsten Belicke
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