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Greetings, I’ve been assigned the task of coming up with a working paper on setting up a call centre. I don’t have much experience (out of my job scope) in this and need assistance from anyone out there who could guide or give me some indications on what are the items I need to include in my working paper. If possible to have a “sample working paper on a call centre”. I am to present a work paper on this to my management by mid of Dec 01.
Thanks a million.Hi,
You could look up
http://www.voicendata.com/content/convergence/call_centers/
There are a number of articles which will provide enough material
for your paper, however, in case you require any further info.Regards,
Vinay
Hi Vinay
Thank you for your feedback. I’ll look through the site you’ve mentioned.
Regards and have a pleasant day.
JDMr.J Dhaliwal
i hope by now you have completed the paper on call center.can you kindly share your working paper on call center with me. i need to make a project report. i hope you will do the needfull and i will be grateful to you.hello J.Dhaliwal,
it must have been a great effort to have gathered the data for call centre project report.can you share the details with me
regards…. sanjiv , my e-mail is hariasanjiv@hotmail.com
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