- This topic has 4 replies, 1 voice, and was last updated 22 years, 11 months ago by
.
-
Posts
-
Dear friends
I have recently joined a call centre and posted in the Q&A dept
we are a start up serving US based client I want to know how effective Q&A can be done and what are the strategies of its implementation ? plz help m3e out with this :-)!I can provide you wth some help ful information.
Please contact.Dear friends
we are a start up serving US based company.I need to join a call center outside the us where English would not be a problem (possibly one located in the Phillipines).I want to know how effective Q&A can be done and what are the strategies of its implementation ? plz help m3e out with this :-)!
Hi friends,
Can any one please tell me how Q&A is done on the web-based call centres.
Jim.W
Hi Jim,
There are software modules available, but depending on the size of your operation good old fashioned random-contact sampling and a centre-wide scoring standard (score-card) should suffice. You can then put the results into Excel to track trends and generate reports. The only thing to be mindful of is that you have to keep “re-calibrating” the scoring system to make sure you measure from the same base across the call-centre.
- The forum ‘Call center’ is closed to new topics and replies.
