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Erlang Formula

  • This topic has 1 reply, 1 voice, and was last updated 23 years ago by DW Davis.
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  • 16th October 2001 at 12:59 #11723
    William Vizioli
    Guest

    Does Erlang formula really work? How about a small call center (10 agents)?

    24th October 2001 at 00:01 #11724
    DW Davis
    Guest

    Yes, the Erlang Formula really works. I have used it for creating forecasts manually when I want to check my system generated numbers.

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