How to start a Call Centre trng Insitute

Sub: Enterprise Training

Information Exchange India Ltd (IEIL), Chennai, is the pioneer in Convergence Solutions in the Country. IEIL is offering Enterprise courses for training skilled manpower for Contact Centers.

IEIL is also setting up Contact Centers as outsourcing centers for companies in US and other countries. The US operations are based in Troy, Michigan USA. The centers will be doing work for insurance, automobile, real estate, cable network and consumer segments.

Over the last decade IEIL group has successfully offered customer support services to many MNC’s. It is also into training for the last 15 years in IT services and technology area.

The Enterprise courses offer Technology training, Skill level improvement and customer orientation, Agents to Managers, all aspects of Contact Center handling are covered.

The training programs and materials are designed as per training methods in US, with faculty well versed in the subject. IEIL has trained and placed several students.

A Study of the IT enabled Services industry requirements undertaken by National Association of Software Manufacturers (NAASCOM) and Mckinsey, a leading international Consultancy Organisation indicates that during the next three years, the demand from the industry will be in the region of over 2,50,000.

IEIL will be happy to offer its help in training or placement, you may contact the undersigned or K.Balasubramanian for more information. We are attaching a brief outline of our training courses for your reference.

Thanking You,

With regards,
K.N.Ramesh

To Abi,

I will revert back to you with details you require if you name me your exact details and requirements.

Hi Uday Kiran,

Do you want the list of companies who wish to start a call center or do you want a list of companies that can help you set up a call center?

Amit

I came across these messages in my search for information about developing call centre capacity as a community development initiative. can anyone out there help me find relevant information?

There are several sites where you could buy project reports fro setting up a call center. If you need my help in this regard let me know what kind of info do u require. Do u need info on technical or financials of setting up a call center.
Regards
Amit

sir
we want to start a callceter training institute .pl send the requirements.

Thank you for your responses. Cosmic: I would be interested in those sites where I could view/buy reports from existing call centres, both technical and financial.
Cynic:I’m sure there are more than 2 things we need!! We are absolutely starting from square one here…very much in the research stage at this point.
After I sent my first post, I realized I should perhaps mention that we are located in a remote part of British Columbia, Canada.Access to adequate telecommunications infrastructure is an issue, but the governemnt has been promoting broadband in rural areas as part of an economic development strategy.