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I am putting together a quality assurance program and would appreciate it if anyone could send me examples of monitoring(call quality requirments),and coaching forms. Examples of policies and procedures would also be appreciated. Many thanks.
Greetings I am a student and keen in learning about Quality Assurance related to call centers any kind of tips will be appriciated sorry that i am un able to help u out instead i have asked for help.
Thank You
Regards Rick
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